FAQs

"Where's my order?" you ask. Excellent question, my friend! Typically, within a day of ordering (on weekdays), you'll get a tracking link sent to your email. If you didn't get one, time to shake things up! Email hello@fluffdaddy.com.au and demand answers!

Uh-oh! If you’ve somehow given us the wrong address (don’t worry you're not the only one), fear not, here are two quick fixes:

• If we haven't dispatched your Fluff Daddy yet, shoot us a message at hello@fluffdaddy.com.au with your new and correct address. We'll make sure your order gets to the right doorstep in no time!
• If we've already waved goodbye to your package and sent you the tracking link, there's still hope. Give the courier company (deets on the email) a call, and they can help reroute your order to your new abode. Fingers crossed for a happy ending!

Here at Fluff HQ, we love our weekends and public holidays just as much as you do! It's our time to let our hair down and party, ahem we mean, catch up on some much-needed R&R. But don’t worry, you can trust us to get your order shipped within 24 hours on business days, Monday through to Friday.

Hold up, what?!

If for some crazy reason, you need to cancel your order, don't fret! As long as we haven't sent it out, we'll give you a full refund, no questions asked. Just email us at hello@fluffdaddy.com.au and we'll handle it.

If you've got a tracking number, then your precious Fluff Daddy is already on the move. If you act fast like a superhero, we might be able to call it back. But, if the package has already landed on your doorstep and you're still not feeling it, then it's all good, we'll take it back. Just keep in mind that it'll be a change of mind return, so read more about that here.

If that's the case and you've double-checked your input, hit us up with an email or hop on a live chat, and we'll get you all squared away!

We totally get it, you're eager to hit that order button! Depending on the circumstances we may be able to hold your order for up to a week. If you just can't wait, you may be able to find somewhere to store it until your ready to set it all up. 

We have FREE SHIPPING to most metro areas Australia wide, BUT (and you knew there was a but) we simply can not ship everywhere in Australia for free. We have compiled a handy postcode list of all the lucky winners who can take advantage of our free shipping here. There’s only so much moolah we can fork out ourselves. So if you chose to live in the land of unicorns and rainbows, we might have to add a teensy-weensy bit extra for your Fluffy Goodness, which will be calculated at checkout. If you like it, it will be smooth sailing to your doorstep, if you don’t… Why not shut that browser and let that fluffy throne dance around your noggin' every second of the day?

No, all our Fluff Daddy's come with a VIP pass for delivery without you needing to camp out at home all day. IF you don’t want your Fluff Daddy to be left unattended then just give us a heads-up before it jets off from our warehouse! BUT pretty please, spare us the inbox flood on delivery day asking for the exact arrival time. Let the fluff do its thing!

Hmmmm…. That's not right! It’s a pretty big box. Why not shoot us a message at hello@fluffdaddy.com.au. We’d be happy to investigate and sort it out for you!

We're like speedy Gonzales when it comes to getting your order into our courier's hot little hands! Give us 24 hours (excluding weekends & public holidays) and we'll have it on its way. Delivery times vary depending on your location, but you'll usually have your Fluff Daddy in 2-7 business days. Unless you're way out in the boonies, then we might need a few extra days! If your package goes AWOL or decides to take the scenic route, don't fret, just hit us up at hello@fluffdaddy.com.au and we'll send out a search party and have it back on track in no time!

Unfortunately, we haven’t quite worked out a magic solution to fit these bad boys into a postal box yet. So that means we can’t ship to a PO Box.

Unfortunately, no magic carpet rides here! We rely on trusty couriers to whisk away all our Fluff Daddy's, but fear not - you can cyber-stalk them every inch of the journey to your doorstep!

Wait, hold up...have you even sat on it yet?

Don't worry, if for some reason you're not feeling the Fluff Daddy vibes, we've got a 30-day change of mind return policy. BUT (and you knew there was a catch, didn't you?), you gotta fork out the moolah for the return shipping which will be calculated as per our courier rates. This is because we subsidised the freight to you and we can't subsidise the freight again if ya wanna return it. And, oh, just to let you know, we're not refunding your original shipping charges if you were outside of our free shipping zones. Sorry-not-sorry!

The next catch is, it's gotta come back to us in tip-top shape. No animal hair, no shoving it in a box that's meant for a fridge (yup, someone tried that), and for the love of all things fluffy, don't slap a bunch of random tape on it either. If your Fluff Daddy comes back looking a bit rough around the edges and we can't find a new home for it, we might have to cling onto more of your moolah (maybe you should have sold it on the marketplace?). Normally, you'd get a refund minus shipping (if you were outside of our free shipping zones), but if we can't resell it, we'll have to charge a $50 "unsalable change of mind" fee. So, be kind to your Fluff Daddy and it'll be kind to you!

Holy cannoli! What in the world happened?

Listen, it doesn't happen often, but sometimes we make boo-boos or the delivery guys turn our colossal boxes into a game of hot potato (just between us, the couriers are the "we" here because our squad is flawless)…

If you get a totally different colour than what you ordered, or your Fluff Daddy is in a bad way, just send us an SOS at hello@fluffdaddy.com.au with a photo (or 10) and we will get it all sorted for you ASAP.

So here’s the dealo, we've got three solutions to make things right:

1. We'll swoop in and trade your damaged (or wrong colour) for a shiny, brand-new Fluff!
2. If you're not feeling the Fluff anymore, we'll give you a full refund and happily take it back (which we will organise)
3. If you don't mind a little imperfection, we could give you a partial refund based on the damage (or we could work something out if you wanna keep the wrong color).

First things first, double-check your bank account (just to be sure!) because it’s definitely not in ours either.

If you're still coming up empty-handed, it might be time to give your bank a quick shout. Sometimes it takes a bit of processing time for refunds to hit your account. And, if all else fails, don't hesitate to reach out to us at hello@fluffdaddy.com.au.

Sure thing, but just like our waffling return policy, you'll need to cough up the cash for the return. We'll meet you halfway though and zip over the color you fancy at zero extra charge!

We recommend that you Spruce up your Fluff Daddy with a touch of Scotchgard magic as soon as it lands in your space.

• Keep your Fluff away from direct sun and heat for a lasting relationship.
• Dust off regularly with a vacuum for a pristine look.
• Tackle spills pronto with gentle care using a microfiber cloth to avoid fabric tantrums.
• Opt for warm water or upholstery wipes (such as Britex) for corduroy TLC, but go easy on the cleaning frenzy to keep the fabric feeling lush. If using upholstery wipes always test a small area to make sure it won't cause any stains or discoloration.
• No rough rubbing, just gentle dabbing motions with a clean cloth.
• Let the corduroy breathe between cleaning sessions to avoid a shrinking surprise.
• Soften up the fabric with a gentle brush in the direction of the corduroy's cozy channels.
• Skip the washing machine and harsh chemicals, they're not Fluff-friendly.
• For stubborn stains, leave it to the pros at the dry cleaner for that fresh-out-of-the-box feel.

At the moment, we're all about that online life! So if you have a burning question about our goodies holla at us via email, and we'll be your knights in shining armor, ready to tackle all your queries!

Absolutely! Feel free to toss some fabric swatches into your cart and breeze through checkout at no cost!

We have a few payment options which include, Credit Card, Apple Pay, Google Pay, Paypal and soon Afterpay. 

We whisk all swatches your way via regular post. It may take a tad longer, so hang tight for a few more days. If those sneaky swatches don't show up after 10 business days, give us a shout at hello@fluffydaddy.com.au and we will sort you out.

Sorry, that's a negative... But fear not! We're still here to tackle all your burning questions. Shoot us an email at hello@fluffdaddy.com.au or hop on chat for some speedy answers!